Results of #Customer Experience

AI is exploding and it is a bit scary! But we look at ways your business can use generative AI to improve your customer experience.

We look at best practices for selling on digital marketplaces. Should companies engage with 3rd party marketplaces or should they start their own?

Starbucks Odyssey is an innovative new type of loyalty program. What lessons can B2C businesses learn from Starbucks’ web3.0 experiment?

We look at Metaverse Law & Regulatory Challenges. Where will businesses have to ensure compliance with government policy in the metaverse?

In part 3 of our series we will look at how businesses can start creating, testing then implementing a metaverse strategy.

In part 2 of our metaverse series we look at sentiment among consumers & business leaders. What are business leaders’ top metaverse strategic priorities?

The metaverse is big business. But what exactly is it? Part 1 of our metaverse series tells you what you need to know.

Adapting to shifting customer needs could be the key to weathering the recession for Ecommerce businesses. But what are these customer needs?

Times are tough, so how do CX teams prove Customer experience ROI? We look at what CX teams can do to prove CX ROI to senior management.

We look at the pros & cons of Squarespace. Is it good for Ecommerce & what are the barriers that might stop businesses using it?